Privacy at Star Group, L.P.

Last modified: December 2023

Star Group, L.P. together with our affiliates (”Company”, “us”, or “we”) respect your privacy and are committed to protecting it through our compliance with this privacy policy (this “Policy”).

This policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with, access, or use our products, features, tools, materials, or services offered from time to time through a variety of Access Points. The term “Access Points” refers to, collectively, our various websites, mobile applications, onboard media, blogs, phone, in person, social media and other places, and other online or wireless offerings, whether accessed via computer, mobile device or other technology, any of which is owned or operated by us or on behalf. This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

By visiting, purchasing, downloading, registering with, accessing, or using our products, features, tools, materials, or services offered from time to time through any of our Access Points, you consent to the collection and use of information from or about you as explained in this Privacy Policy and to our Terms and Conditions. If you do not consent to the collection and use of information from or about you in accordance with this Privacy Policy, then you may not use our Access Points.

Unregistered Visitor
We do not collect automatically personal information from individuals who do not register on our Access Points and are just visiting our Access Points. We don’t knowingly probe visitor’s computers for personal information. We do collect visitor’s Internet technical statistics, including IP addresses, referrers, the type of browser and type of workstation used. With this information, we may gain insight into how visitors find us on the Internet, and how many Windows vs. Mac users visit our Access Points and use the information to improve our services to visitors and users. This information may help us to decide how much to invest in compatibility with different browsers.

Registered User
A “registered” user on one of our Access Points is someone who has elected to complete the registration page on our Access Point to establish an ongoing, personalized experience with us or to visit, purchase, download, register with, access, or use our products, features, tools, materials, or services offered there from time to time. Most registered users on our Access Points are fuel, HVAC or service customers. We collect personally identifiable information from you when you register as a user of the Access Points. The personal information we collect may include your name, billing and shipping address, email address, credit card or bank debit card information, including expiration date and security code, and mobile and home phone numbers. Your credit card information will be used only to process your transactions with us. Your credit card number and security code will not be stored on our Access Points. You are not required to provide this personal information to view the Access Points, however, you will not be able to register as a user unless it is provided. We use the personal information you elect to submit to the Access Points as a registered user for our own research, advertising and marketing purposes, including sending you by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in. A fuel, HVAC or service customer, of course, might not download an app or be a registered web user of one of our websites, but we are committed to similar privacy safeguards for information gathered about you through non-web methods as well. We record our calls with prospective and actual customers, and confirm before doing so that we have your permission to record our call. We collect various information about its customers as part of its routine business operations, including, but not limited to:

  • ordinary business transactions, such as fuel deliveries, service history and payments
  • credit information from third party bureaus
  • billing, service and delivery addresses and contact information
  • characteristics of heating and system used and services provided
  • other information incident to the provision of fuel and services.

This information may be collected via the Access Points, or in print application or other forms or in person.

Each registered user at an Access Point may have access to personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Access Points.

Third-Party Information Collection
When you use the Access Points or their content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  • Advertisers, ad networks, and ad servers.
  • Analytics companies.
  • Your mobile device manufacturer.
  • Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Access Points. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see our Opt-out Policy and Cookies and Standard Web Practices below.

We use the information (including personal information) we collect from or about you (including without limitation, through technologies such as cookies, pixel tags and similar technologies) primarily to provide better customer service to you, to improve and customize the content you see, to help recognize you when you use other devices, to provide the service you request, and to contact you about special promotions and new products and services and for purposes including the following:

  • customizing or personalizing and evaluating how well our products, features, tools, materials, or services perform;
  • customizing, targeting or personalizing our advertising that you view and monitoring the effectiveness of our email communications and other advertising efforts;
  • to provide you with the products and services you request;
  • remembering information so that you will not have to re-enter it during your visits to, or the next time you visit, the Access Points;
  • to reward you as part of any reward and recognition program you choose to join;
  • • to solicit information from you, including through surveys;
  • to resolve disputes, collect fees, or troubleshoot problems
  • monitoring the effectiveness of the Access Points;
  • identifying what information about our products and services you may share;
  • contacting you for a sweepstakes or other promotion about a product or service we believe may be of interest to you, either from us alone or together with another sponsor or a third party;
  • conducting research;
  • compiling aggregate data for internal and external business purposes;
  • monitoring the aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the Access Points;
  • diagnosing or fixing technology problems;
  • preventing potentially illegal or harmful activities, including fraud;
  • protecting your and our rights;
  • other uses in accordance with our Terms and Conditions;
  • planning for, improving and enhancing our services; and
  • any other purpose that is required or permitted by law or that is disclosed to you at the time we collect the information or that is related to a request made by you.

In addition to the information (including personal information) described in this Policy, we may aggregate information about you and other individuals together, or otherwise “de-identify” the information about you (which means that the information does not identify you personally). We may use information in these forms for any legitimate business purpose, including without limitation, for research and analysis, administration of the products and services, advertising (e.g., improving our targeting efforts or our Service or other services), and promotional purposes.

In order to access the service from your mobile device or browser, you may be required to share your device’s precise location data (e.g., latitude and longitude) with us. This location data may be used to provide tailored service to you based on your location.

Opt-out Policy
You can instruct us at any time not to use your personally identifiable information for marketing and educational purposes by contacting us at Customer Service at 1-800-OIL-HEAT (800.645.4328). When calling, please provide your registration information or account number. However, we are committed to communicating with you in meaningful ways that we feel will be to your advantage. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage an account. We will also continue to communicate with you regarding deliveries, products or services or any amounts due in connection therewith.

Children Under The Age Of 13
Our Access Points are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at Customer Service at 1-800-OIL-HEAT (800.645.4328).

Information We Disclose to Others
We disclose information to our own service suppliers (marketing, website, advertising and other vendors, licensors, service providers and our financial and legal advisors). We may also share information (including personal information) with third-party vendors who provide functions on our behalf, including credit card processing, invoices, business analytics, customer service, marketing, distribution of surveys or promotional programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our websites, any apps and other Access Points. Third-party vendors have access to and may collect information (including personal information) only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to adopt data security practices consistent with our practices.

We may share information (including personal information) with our third party business partners with whom we (i) may jointly offer products or services or sweepstakes or other promotions, energy or home services related and otherwise, or (ii) whose products or services may be offered through or on the Access Points; or (iii) who we believe may have products and services that may be of interest to you. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. Please note that third-party business partners are not controlled by us and personal information disclosed to them is subject to the applicable third party’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of third-party business partner.

We disclose personally identifiable information to third parties only with your permission, or to cooperate with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, in connection with a stolen credit or bank card, identity theft, fraud or other criminal investigation, or otherwise, in accordance with the procedures prescribed by relevant laws, or in connection with a sale or merger of our company or all or substantially all of its assets (including a sale while in bankruptcy). We may disclosure aggregated information collected from visitors and users to the Access Points and our customers to third parties.

Cookies and Standard Web Practices
Our Access Points makes use of cookies for some features. Cookies are not required to visit or view all pages on our Access Points, but you will need to enable cookies to perform some functions on the Access Points. A “cookie” is a small text file that is stored on your computer when you access an Access Point. Cookies can perform useful functions, such as allowing you to return to the Access Point and be recognized without having to restart an authentication process or type in your registration information. Browsers such as Microsoft Internet Explorer allow you to block the storage of cookies. While you may block the storage of cookies, know that some functions on our Access Points will not work properly without cookies. In general, cookies are used to identify a session as unique. We don’t use cookies on our Access Points for systematic tracking of its customers other than the methods mentioned below:

  • Web Usage Tracking: We employ various software tracking techniques to produce website and other access point traffic reports to understand and improve the experience for visitors and customers. These reports compile individual user visits anonymously.
  • Secure Transmissions to Our Servers: We use a widely used encryption technology called SSL to encode sensitive information when you transmit it to us through our Access Points. This is generally the same technology used by your banks.
  • We and our third-party advertising companies may use pixel tags in HTML-enabled email and on our Access Points to track whether (and when) the recipient opened the message. check whether you have viewed a particular web page, ad, or email message, and determine, among other things, the time and date on which you viewed or accessed the Services, the IP address of your computer, and the URL of the web page from which the Services were viewed or accessed.
  • The analytics tools that collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information assists us in analyzing and improving the Access Points.

Information Accuracy
Part of the responsibility for storing your personally identifiable information securely is to provide you with a means of correcting information you find to be inaccurate. To update and verify information you provide to us through our Access Points or collected by us through business transactions we conduct with you, call our customer service center at 1-800-OIL-HEAT (800.645.4328).

Security Standards
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. While we take efforts to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

If you think someone has obtained your login or password, please immediately call our customer service center at 1-800-OIL-HEAT (800.645.4328). If we suspect there is security breach or other unauthorized activity involving your account, we may post a notice on our Access Points, or try to contact you using your email or postal address or telephone.

Privacy At Other Websites or Apps
When we provide links to other websites or apps from our Access Points that we believe you may find useful, be advised that when you visit those sites or apps, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies.

Updates And Changes
We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. We will post material change(s) on this website, as appropriate. Your continued use of the Access Points after changes means you accept these changes.

Questions / Contact Us
If you have any questions about this Privacy Policy or the practices described herein, you may contact us at our customer service center at 1-800-OIL-HEAT (800.645.4328) or write to us at 9 W. Broad Street, Suite 7 Stamford, CT 06902 and ask that person in charge of personal information or customer service respond to you. We are not responsible if you do not correctly address your request.